Support
Stemmata
Contact
Write to brkekahraman@icloud.com for help with Stemmata.
To make the answer useful, please include your device model, the operating system version, the app version, and — if it is about a particular work — its DOI.
Why does a paper say “metadata only” when I can read it online?
The label reflects the licence and access information in the source record imported into Stemmata. It is not a check of the publisher's current website or proof of what you are allowed to do with a paper. Open the DOI link to check the original source and its current terms.
What does “the reservation set is stale” mean?
Access classifications use publisher opt-out data that has a date. When that data is more than 180 days old, the card says so rather than presenting an old answer as a current one. The decision remains visible, together with the age of the underlying data.
Search within my library finds nothing for a word I know is in a paper
Local library search runs entirely on your device and covers the metadata and any text you have imported. It cannot search a full text you have not imported. Try a shorter query if you cannot find a source.
Where are my notes stored?
Notes are stored locally or in Apple iCloud Drive when its app container is available. Cross-device synchronization is not guaranteed. See the privacy policy for storage details.
A work is missing from my export
Sources whose recorded access label is closed are excluded from export by design. The export summary lists what was left out and why.
Data, deletion, refunds
There is no Stemmata account to close. Removing the app may leave Mac application data, iCloud notes, device backups and exported files; manage those copies separately. Purchases and refunds are handled by Apple: report a problem.